We develop modern customer support system which allow your customer to do self servicing as well as contact you with correct information. Custom support system can involve following features.
Customers can choose what problems they face about your product and based on choice system can provide them information automatically. This saves lot of time spent on repeated questions which can be resolved by self service area.
Software can detect if issue is common and can suggest answer automatically to the support staff. This will reduce time needed to sort our number of tickets in a day.
With growing number of customers using Facebook and Twitter to send issues to companies you need to have better tool to manage your social media presence. Our solution can integrate issues posted on social media as part of your ticket system.
Staff can maintain knowledge case and edit it based on new type of issues posted by customer in agile way. This will make it east when same questions are asked again.
System can send email alerts to your customers when you answer them as well as you get email alerts when critical issues are reported helping you to reduce your response time.
Get a modern customer support tool for your business. Contact us now!