Services: BPO
Business Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or non-critical enterprise processes and applications. The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing. Business process outsourcing involves the use of off-shore resources.
Europeans customers can get huge price advantage. An employee recruited in India and working offshore would cost only 20% compared to same resource working in Europe.
Areas of service
Lelesys has developed capability to work in following areas. Currently we have staff of 10 employees for BPO and we can grow up to 50 at a short time. We have huge pool of English speaking Science and Commerce graduates in Goa. Being Goa an international known place it is possible to arrange for German, Spanish and Portuguese speaking staff as well.
Data entry Services | Legal documents |
Data Conversion | PDF to text |
Web Research | Searching www site and finding relevant information |
Data Transcription | Converting Audio script into document form.Audio recording can be in the following form: |
Customer Support | We provide 24*7 customer support. We take complete care about our clients customer satisfaction. Our staff of convent school, are specially trained with good communication skills.They are hired purely on their communication skills. Lelesys provide them with initial training for upgradation of their accent. Also,we are planning to provide the customer support in German and Portuguese . |
Remote Back-office Assistance | Lelesys can work remotely on back office management of your organization. This can save your time,money and worry of office paper work management. |
How it works ?
* Dedicated office can be setup in Goa, India to execute day to day business processes.
* Communication over VOIP and high speed internet connection makes it virtually local office.
* People can work in flexible office hours to match with the time zone of your country.
* There will be a work flow setup while will define delivery cycle after receiving tasks from customer's office.
* Lelesys takes responsobility of Quality, Availability, project management and delivery schedules.
Please contact Rutuja Lele, Director of BPO services at rutuja(at)lelesys.com
