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Communication
Communication is backbone of outsourcing. Our staff is experienced communicating effectively with European customers. At Lelesys we have developed a culture where we give highest importance to communication and reporting. 11 in the morning means 11:00 CET to us !
We manage communication at different levels and with defined methods. Following are some channels we use for communication.
Email and Chat
Each team leader at Lelesys is equipped with notebook and wireless internet connection. Email and Skype is used as basic communication medium.
Skype VOIP
We heavily use Skype voice calling service along with desktop sharing. This helps us to execute collaboration meetings where technical points can be discussed easily as if customer is in-front of us.
Onsite visit
When project size is larger and it is difficult to discuss technical details remotely we send our team leaders to customer's office in Europe. We have been doing this successfully over last few years.
Case study
